Doing a Parent Satisfaction Survey can provide clear benefits to your business, your customers (parents), your team and very importantly the children in your care. For more information click here Parents Pack available from the Early Years Shop.
5 Good Reasons
Referrals: Word of mouth recommendations bring new families to you and that helps your business grow. You don’t want a parent to have any reason why they wouldn't recommend you wholeheartedly. In fact, you’d like them to be talking about how good you are. So you need to check there are no frustrations. A parent survey will do this!
Repeat business: You want parents to keep using your service for all their children - you need to listen to them so they stay with you.
Competitive advantage: You want to stand apart from other services by really showing you care.
Reputation: You want your parents to tell you how they feel about you before they tell their friends. If it’s good, you can learn from it, celebrate and thank them. If it’s not so good, you’d rather fix it, keep them as a client and make sure that problem doesn't happen again. You can only learn these things if you make it easy for them to tell you. By the time they tell their friends, you will have had the chance to shine.
Morale and motivation: You get a real boost when a parent gives you praise. It gives you confidence that your business is on the right track, giving you peace of mind. It also makes your team feel good and is a reason to celebrate. You can use the feedback as a testimonial, with permission.
For further information please visit - https://earlyyearsshop.ie/ or call 01-6535008
